Order support and returns at Jobsite Awards

What should a project team do when a plaque or tag arrives wrong?

A plaque engraved with your project title and your crew's names has no second buyer, which is why every line is signed off on a proof before marking. When a piece turns up chipped, or a date or name does not match that signed proof, write to Jobsite Awards and quote the order reference. Jobsite Awards offers a 100% satisfaction refund to a project team that is not happy with its order, as the policy under this section sets out. Name the faulty piece and say whether the dedication or crew lunch is still ahead, so the next step suits your schedule.

What does a fault report on a construction order need?

The order reference, plus the project title exactly as the order states it.
The faulty piece itself: the lobby plaque, a named crew award or a tag with its asset ID.
A sharp photo of the fault, and of the carton and inner packing where the damage looks like a knock on the road.
The matching line from the signed proof, copied out, so the difference is obvious.
The dedication, crew lunch or install day the piece was ordered for.

Order terms for construction safety awards

Before accepting: Your construction safety awards are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Jobsite Awards promptly with the order reference, the affected construction safety awards, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Project” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Jobsite Awards explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Jobsite Awards piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Project Completion Plaque in Satin Metal, Acrylic & Hardwood: Project, Milestone, Team and Date lines
Safety Milestone Plaque: Project, Milestone, Period and Presented by lines
Hard Hat Style Safety Award: Recipient, Recognition, Project and Year lines
Years Injury-Free Perpetual Plaque: Board title, Team, Milestone and Period lines
Jobsite Safety Sign: Site, Heading, Instruction and Location lines
Project Completion Plaque: Project, Milestone, Project team and Date lines
Crew Recognition Award: Crew, Recognition, Message and Year lines
Full-Color Safety Recognition Award: Recipient, Recognition, Project and Year lines
Construction Equipment ID Tags: Asset ID, Equipment, Owner and Record address lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Jobsite Awards about your order.

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Jobsite Awards